Senior Application Support Engineer, Microsoft Dynamics CRM

About the role

Applications Support team at Alight ensures high availability of enterprise‑grade Microsoft Dynamics CRM solutions. The Senior Application Support Engineer leads incident triage, root cause analysis, and platform enhancements across .NET, Azure, and SQL Server environments. Chennai, Tamil Nadu, India, on-site role with occasional night or weekend work for critical releases.

What you’ll do

• Serve as senior escalation point for production issues in Dynamics CRM
• Perform incident triage, troubleshooting, debugging, and root cause analysis
• Resolve service requests and configuration updates within SLAs
• Maintain system health through performance and availability monitoring
• Support environment maintenance, deployments, patch cycles, and release validation
• Implement enhancements such as plugins, scripts, and workflow customizations
• Collaborate with development, product owners, and Azure/DevOps teams
• Document solutions, system changes, and knowledge base articles

What you’ll bring

• 5+ years platform support experience with Microsoft Dynamics CRM
• 5+ years CRM enhancement experience (plugins, custom pages, workflows)
• Strong .NET 4.0+, C#, WCF, ASP.NET, Entity Framework expertise
• Proficient SQL Server 2012+ and T‑SQL optimization
• Experience with Azure cloud services and DevOps pipelines
• Familiarity with ITIL processes and ServiceNow or Jira
• Ability to work in small team with moderate supervision
• Knowledge of Agile methodologies

Skills

Benefits

• Competitive total rewards package
• Continuing education and training opportunities

Education

Bachelor's