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Executive - Operations
About the role
Startek’s Executive – Operations in Noida drives the company’s operational excellence by leading cross‑functional teams, streamlining processes, and ensuring alignment with strategic goals. The role focuses on developing and executing operational plans, monitoring key performance indicators, and implementing continuous improvement initiatives. The executive collaborates closely with product, engineering, and customer success to translate business objectives into actionable operational strategies. Key responsibilities include resource allocation, vendor management, compliance oversight, and data‑driven decision making. The position requires strong leadership, analytical thinking, and excellent communication skills to influence stakeholders at all levels. The ideal candidate brings a proven track record in scaling operations within a fast‑paced environment, a deep understanding of process optimization, and the ability to translate complex data into clear insights. This role offers the opportunity to shape operational frameworks that support Startek’s growth and deliver exceptional value to clients.
What you’ll do
- Lead cross‑functional teams to achieve operational excellence.
- Develop and implement process improvements.
- Monitor KPIs and report to senior leadership.
- Coordinate with vendors and suppliers.
- Ensure compliance with company policies.
What you’ll bring
- Bachelor's degree in Business Administration or related field.
- Minimum 5 years of operations management experience.
Nice to have
- Experience in the tech industry.
- Proficiency in data analytics tools.
- Strong stakeholder management skills.