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Hiring companyAccenture
Verified today
Quality Assurance Associate Manager
Bengaluru,India Full-time On-site
About the role
Customer Support vertical at Accenture focuses on managing client queries, escalations and complaints while ensuring quality and compliance. The Quality Assurance Associate Manager leads analysis of moderately complex problems, creates and adapts solutions, and oversees medium‑small sized teams to drive process improvements and audit effectiveness. Bengaluru, on-site, rotational shifts.
What you’ll do
- Analyze and solve moderately complex problems
- Create and adapt solutions leveraging existing methods
- Interpret strategic direction from senior management
- Interact primarily with supervisor and team leads
- Collaborate with peers and management at client and Accenture
- Operate with minimal guidance on new assignments
- Make decisions impacting own and other teams
- Manage medium‑small sized teams and work efforts
- Work rotational shifts
What you’ll bring
- Any Graduation
- 10+ years experience
- Quality Management
- Quality Assurance
- Internal Audit
- Numerical Ability
- Stakeholder Management
- Contact Center Quality Monitoring
Nice to have
- Any Graduation
- 10+ years experience
- Quality Management
- Quality Assurance
- Internal Audit
- Numerical Ability
- Stakeholder Management
- Contact Center Quality Monitoring
Skills
Quality ManagementQuality AssuranceInternal AuditNumerical AbilityStakeholder ManagementContact Center Monitoring