Senior Associate – Learning Deployment Specialist

About the role

The Learning Deployment Specialist supports the L&D VTH team within EY’s Global Delivery Services, delivering design and deployment of learning solutions to global stakeholders. Day-to-day duties include managing end-to-end course logistics in SuccessFactors, hosting virtual sessions via MS Teams, and ensuring operational excellence across regions. This role is based in Trivandrum or Kochi, India, with flexibility required for Canada time zones.

What you’ll do

• Deploy learning programs end-to-end including scheduling and SuccessFactors setup
• Host and produce online modules, webcasts, and virtual learning sessions
• Monitor participant nominations and manage learner cancellations or re-assignments
• Serve as first point of contact for Talent Development queries and manage shared mailboxes
• Prepare facilitators for delivery and support facilitator management
• Generate post-session artefacts and reports such as attendance and polls
• Manage SharePoint sites and ensure content relevancy for learners and facilitators
• Ensure SLA adherence and quality compliance in Learning Admin processes

What you’ll bring

• Bachelor’s Degree in Commerce, Business Administration, HR or related discipline
• Experience in Learning or strong interest in developing a career in Learning
• Proficiency with SuccessFactors (or similar LMS) and ServiceNow
• Strong written and verbal communication skills for a global audience
• Analytical and problem-solving skills with attention to detail

Nice to have

• Experience in professional services or corporate environments
• Ability to work in international and diverse teams
• Flexibility to adjust work schedules for peak demands and time zones
• High proficiency in Microsoft 365 and virtual learning technologies

Skills

Education

Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required. Diploma in Human Resources is an advantage.