Assistant Manager - Agency Management, Recoveries South

About the role

SBI Card is a leading pure-play credit card issuer in India, and this Assistant Manager role in Agency Management, Recoveries South is based in Vijayawada, India. The role manages all collections processes for an allocated portfolio, driving resolution, normalization, rollback, absolute recovery, and ROR targets. Day-to-day work includes allocating portfolio to vendors/NFTEs, reviewing performance, formulating incentive plans, conducting field visits, ensuring compliance and data security, and closing customer complaints.

What you’ll do

• Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on business targets through an extended team of field executives and callers
• Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
• Ensure various critical segments as defined by business are reviewed and performance is driven on them
• Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
• Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
• Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
• Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
• Ensure 100% data security using secured data transfer modes and data purging as per policy

What you’ll bring

• Post-Graduate / Graduate in any discipline
• Overall Experience: 2-5 Years
• Relevant Team handling/domain Experience: 2-4 Years
• Credit Card knowledge along with good understanding of Collection Processes
• Analytical Ability
• Stakeholder Management
• Problem Solving
• Result Orientation and Process Orientation

Skills

Benefits

• Robust wellness and wellbeing program to support mental and physical health
• Well curated bouquet of rewards and recognition program
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Comprehensive learning & development framework for overall employee development

Education

Post-Graduate / Graduate in any discipline