Senior Engineer End User Computing

About the role

End User Computing team at SES ensures reliable deployment, maintenance, and support of end‑user devices and services. The Senior Engineer leads complex issue resolution, acts as Problem Analyst and Incident Manager, and mentors junior EUC agents while collaborating with the Digital Workplace team. Chennai, India, on‑site work model with occasional international travel.

What you’ll do

• Escalate and resolve complex EUC issues
• Perform problem analysis and incident management
• Coordinate with Digital Workplace for device deployment troubleshooting
• Train and mentor junior EUC agents
• Document incidents and resolutions in ITSM tool
• Maintain EUC knowledge base and support documentation
• Participate in 24/7 shift support and on‑call rotation
• Monitor IT landscape using dashboards and alerts

What you’ll bring

• 8+ years of relevant experience
• Experience with ITSM tools (ServiceNow, BMC, HPSM)
• Strong knowledge of Microsoft Office 365 and hardware support
• Expertise in Intune, Jamf, Apple Company Portal
• Understanding of ITIL processes and cloud concepts
• Working knowledge of Microsoft Power Platform and Azure
• Fundamental Active Directory and Group Policy knowledge
• Fluency in English

Skills

Education

Information and Communications Technology (ICT), Computer Science, Computer Engineering or equivalent