Client Services Associate

About the role

Join our Fund Accounting Operations Service Delivery Team as a Client Services Associate. You will be the primary point of contact for all client inquiries regarding Fund Accounting operations, client reporting, and reconciliation governance. In this role, you’ll proactively manage client interactions, lead meetings and calls, and monitor key performance indicators to ensure top‑tier service delivery. You’ll coordinate with internal teams to resolve reconciliation issues, maintain compliance with SOPs, and provide timely MIS reports and KPIs to stakeholders. Your strong communication, analytical, and relationship‑building skills will help you deliver exceptional client service and support the team’s commitment to excellence.

What you’ll do

• Manage group email boxes and SharePoint queues to resolve queries promptly.
• Oversee daily client reporting and instructions, ensuring SOP compliance and SLA adherence.
• Coordinate with ops and clients to resolve reconciliation breaks, maintaining KPIs.
• Engage in client calls and meetings to facilitate communication and service delivery.
• Implement strategies to maintain response quality and prevent case reopenings.
• Provide timely MIS reports and KPIs to stakeholders as required.
• Collaborate with partner sites for external deliveries, updating status and addressing queries.

What you’ll bring

• Fund Accounting ops knowledge (NAV, Income, Corporate Actions, Expenses, Trades, Derivatives).
• Domain experience in at least one Fund Accounting area.
• Result-oriented and enthusiastic about learning new processes.
• Open to challenging status quo and handling escalations.
• Strong management skills and ability to build key internal relationships across locations.
• Attention to detail in document review and analytical skills for Fund Accounting.