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Hiring companyAccenture
Verified today
HR Service Delivery Specialist
Bengaluru,India Full-time On-site
About the role
Accenture HR Services team delivers end‑to‑end HR operations, ensuring high‑quality service delivery and compliance. The HR Service Delivery Specialist leads quality initiatives, optimizes resources, resolves complex client issues, and drives process improvements using HRMS tools. Bengaluru, on‑site role, hybrid schedule not specified.
What you’ll do
- Drive service excellence aligned with SLAs and KPIs
- Lead First Time Quality initiatives and continuous improvement
- Manage resource utilization and operational efficiency
- Oversee compliance with policies, statutory requirements, and contracts
- Resolve complex client escalations and maintain relationships
- Provide operational reporting and insights
- Maintain and update process documentation
What you’ll bring
- Any Graduation
- 8-10 years HR Operations experience
- Hands‑on HRMS (SAP, Workday, Oracle)
- Expertise in Benefits, Compensation, Performance Management
- Knowledge of payroll processing and compliance
Nice to have
- Proficiency in Oracle HRMS or similar
- Leadership and team development experience
Skills
HRMSBenefits AdministrationCompensation ManagementPerformance ManagementProcess ImprovementClient Relationship ManagementData‑Driven Decision MakingTeam Leadership