MB
Hiring companyMSME Business
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Relationship Manager
Ernakulam, Kerala, India Full-time
About the role
The Relationship Manager role within the MSME Business unit supports the Non-Resident (NR) channel across all branches within the Zone. Day-to-day work includes assisting with product training, client onboarding, and offering continuous support to clients, branches, and channels related to the NR portfolio. The position is based in Ernakulam, Kerala, India.
What you’ll do
- Achieve NR business objectives across the Zone by collaborating with Cluster/Segment Leaders to drive growth and acquisition
- Acquire NTB customers through referrals, alliances, networks, and branch partnerships, while guiding branch staff in end-to-end onboarding
- Support Segment RMs in NR acquisition and ETB portfolio management, generating forex income via FCNR forwards and cross-selling
- Share insights on rates and products with stakeholders
- Maintain client relationships through mailers and calls
- Conduct training for staff and leaders to enhance product knowledge
- Monitor key quality parameters like funding and account activation to improve portfolio performance
What you’ll bring
- Graduate, Post Graduate, or MBA qualification
- Minimum 5 years of experience
- Maximum 6 years of experience
Skills
NR channel supportClient onboardingProduct trainingForex income generationCross-sellingPortfolio managementRelationship management
Education
Graduate/ Post Graduate/ MBA