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Hiring company:q Realty
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Assistant Manager - CRM
Noida, Uttar Pradesh, India Full-time On-site
About the role
The Assistant Manager – CRM will serve as the primary liaison for customers from post‑sales through pre‑handover, ensuring seamless documentation, timely payments, and exceptional service. Responsibilities include coordinating with sales, legal, finance, and project teams to complete handover checklists, managing customer queries, arranging site visits, and driving additional sales through referrals and upgrades. The role also focuses on compliance, customer delight initiatives, and providing management insights via MIS data. Strong organizational skills, attention to detail, and a customer‑centric mindset are essential for success in this dynamic, on‑site position.
What you’ll do
- Coordinate with other functions on critical customer queries
- Ensure consistent service quality
- Make waivers up to defined limit
- Coordinate with sales team for handover
- Ensure welcome call and sale login
- Document all customer records
- Data entry and filing
- TAT for documentation
- Coordinate with Legal/Finance/PM
- Ensure possession documentation
- Respond to customer requests
- Collect payments per schedule
- Engage customers to reduce cancellations
- Drive additional sales from existing customers
- Ensure compliance to processes
- Implement customer delight initiatives
- Provide inputs to management
- Responsible for project updates, payment reminders, site visits
- Ensure possession and deed registration
What you’ll bring
Three Years College
Education
College