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Customer Support Executive
About the role
Teleperformance is a leading customer experience management provider offering omnichannel support to global companies. This role, Customer Support Executive – International, involves delivering post‑sale technical and non‑technical support across multiple customer segments. Responsibilities include handling high‑volume, low‑complexity inquiries via phone, online chat, or text in a call‑center environment, analyzing and resolving more complex issues, and acting as a liaison between customers and production/distribution teams in distribution‑center or walk‑in service settings. The position requires basic knowledge of job procedures and tools, vocational or basic technical education, moderate supervision, and the ability to solve routine issues independently. The role is based in INT Thane, India, and is full‑time.
What you’ll do
- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers
- Remote Customer Service: Providing customer service and support via phone, online chat, or text including call center-based customer support in response to a high volume of low complexity inquiries; customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
- Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including acting as liaison between customers, production and distribution departments related to specific customer orders; providing technical and non-technical customer support in a walk-in service center
What you’ll bring
- Basic knowledge of job procedures and tools obtained through work experience
- May require vocational or basic technical education
- Requires moderate supervision and ability to solve routine issues independently