Deputy General Manager Operations

About the role

Deputy General Manager – Operations at Quess Enterprise leads end‑to‑end operational excellence across the organization’s service delivery portfolio. The role oversees process design, resource planning, and performance monitoring for staffing, facilities, and client‑centric operations. The incumbent collaborates with cross‑functional leaders to implement digital tools, drive cost efficiencies, and ensure compliance with industry standards. Key responsibilities include scaling operational capacity, managing vendor relationships, and steering continuous improvement initiatives. The position requires strong analytical skills, stakeholder management, and a proven track record in leading large teams within a fast‑paced business services environment. The Deputy General Manager will report to the General Manager and play a pivotal role in shaping the company’s operational strategy and execution.