Senior Specialist, Product Experience Design

About the role

Mastercard's data and services Product Development team in Pune seeks a Senior Specialist, Product Experience Design to craft data-driven experiences for B2B and B2B2C products. Day-to-day work includes designing Proof-of-Concepts and MVPs using human-centric design, rapid prototyping, and Design Thinking, while collaborating cross-functionally with industry verticals, regional leads, and end-users. Outputs span dashboards, widgets, chatbots, web and mobile apps, VUI voice interfaces, and digital assistants, with an increasing emphasis on AI and ML. The role also involves building visual language across web, mobile, and IoT, contributing to the design pattern library, and partnering with brand, marketing, technology, and product teams.

What you’ll do

• Design Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Participate in Design Thinking workshops, collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Explore the art-of-the-possible in Big Data, AI and ML while maintaining regulatory compliance
• Leverage existing and contribute net new design patterns to Mastercard's design pattern library
• Create a cohesive and compelling visual language across diverse form factors: web, mobile and Internet of Things
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall
• Work closely with brand & marketing and the broader UX team to drive delightful and highly usable transactional experiences
• Work closely with the technology team to define implementation standards leveraging modern presentation layer practices such as adaptive/responsive web

What you’ll bring

• Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
• Experience developing User Archetypes and Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
• Experience implementing creative, usable and compelling visual mockups and prototypes
• Experience working with complex information architectures
• Experience of design-experiences across multiple media
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.

Skills

Education

Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience