About the role

Aster DM Healthcare seeks an Associate for its Centralised Contact Center, supporting laboratory operations across India. The role involves managing inbound and outbound client communications, troubleshooting service issues, and coordinating with lab teams to ensure timely resolution of inquiries. The associate will maintain accurate records, monitor key performance metrics, and contribute to continuous improvement initiatives. Strong interpersonal skills, attention to detail, and a customer‑centric mindset are essential. This position offers exposure to healthcare operations, opportunities for professional growth, and a collaborative work environment within a leading medical services provider.