Branch Sales and Service Manager

About the role

Branch Sales and Service Manager at Muthoot FinCorp, overseeing branch operations, customer onboarding, and sales of gold loan products. Leads day-to-day branch activities, ensures compliance, manages cash handling, and drives digital tool adoption to improve efficiency. Indore, on-site, full-time.

What you’ll do

• Monitor and allocate branch resources to ensure operational efficiency
• Ensure timely interest collection, recovery of overdue assets, and asset quality
• Promote digital tools to streamline processing and enhance business generation
• Maintain customer relationships, address grievances, and drive product awareness
• Oversee compliance with legal, regulatory, and internal policies

What you’ll bring

• 4-8 years experience in branch banking or financial services
• Proven ability to manage gold loan products and KYC processes
• Experience overseeing cash handling and regulatory compliance

Skills