About the role

Customer Service team at Jio Platforms oversees delivery of customer care through retail stores, public Wi‑Fi hotspots and distributed contact centers. This role assists the Lead of Customer Ops in managing physical touch‑points and ensuring service quality across channels. Based in Dehradun, on‑site work required.

What you’ll do

Assist Lead, Customer Ops in overseeing delivery of customer care activities
Manage physical touch‑points such as retail stores and public Wi‑Fi hotspots
Coordinate with distributed contact centers
Ensure service quality and operational efficiency

What you’ll bring

3-7 years experience

Nice to have

Graduate degree

Skills

Customer CareRetail OperationsContact Center Management

Education

Graduate