Senior Customer Experience Engineer

About the role

Customer Experience Engineering team at Microsoft focuses on ensuring seamless M365 deployments for strategic customers. The Senior Customer Experience Engineer handles complex escalations, conducts health checks, and partners with product groups to resolve issues and improve product experience. Hyderabad, India, on-site, 2-3 two‑week on‑call rotations per year.

What you’ll do

• Handle complex customer escalations with executive visibility
• Partner with product and component teams to prioritize and resolve issues
• Conduct proactive health checks of customer environments
• Synthesize feedback from strategic customers to identify gaps
• Perform engineering on‑call duties during scheduled rotations

What you’ll bring

• 4+ years experience in technology industry, cloud, technical support, or customer experience engineering
• Customer facing experience
• Bachelor's Degree in Engineering, Computer Science, IT, Data Analytics/Science, AI or related field
• MVP certification in AI related programs (e.g., AB-900, AI-900)

Skills