Senior Technical Writer and Trainer

About the role

Centific, a global technology solutions provider, seeks a Senior Technical Writer and Trainer to create clear, user-friendly documentation and deliver training for its products. The role involves writing and editing user manuals, release notes, setup guides, API documentation, and FAQs; collaborating with product, engineering, sales, and support teams to gather accurate information; updating content as products evolve; and developing instructional videos and visual aids. Candidates must hold a bachelor’s degree in Technical Writing, Computer Science, Communications, or a related field, have 3+ years of technical writing experience in a software environment, possess strong technical and communication skills, and be proficient with Markdown, HTML, and other content creation tools. Experience with API documentation and working with engineering teams is a plus. The position is full‑time, based in Hyderabad, India, and requires onsite presence.

What you’ll do

• Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation.
• Provide Training delivery for products and processes based on the product pipeline.
• Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users.
• Work closely with the product, engineering, sales and customer support teams to gather information and ensure accuracy in the documentation.
• Update and revise documentation as the product evolves and new features are released.
• Collaborate with the Customer Success team to identify gaps in customer knowledge and create documentation to address those gaps.
• Create and maintain a knowledge base of FAQs and troubleshooting tips.
• Help ensure consistency and clarity across all customer-facing technical content.
• Gather feedback from customers and internal teams to continuously improve the quality of the documentation.
• Assist in the development of instructional videos or visual content to complement written documentation.
• Understand the tool and provide feedback wherever possible.

What you’ll bring

• Bachelor's degree in Technical Writing, Computer Science, Communications, or a related field.
• 3+ years of experience in technical writing or similar roles within a software or tech environment.
• Strong technical background with the ability to understand and explain complex product details.
• Excellent written and verbal communication skills.
• Proficiency in content creation tools like Markdown, HTML, or other technical writing software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with creating API documentation and working with engineering teams is a plus.

Skills

Education

Bachelor's