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Hiring companyConga
Verified yesterday
Associate Senior Technical Consultant
Ahmedabad,India,India Full-time On-site
About the role
Technical Support team at Conga provides global assistance for Conga CRM products, ensuring customers can effectively use the solutions. The Associate Senior Technical Consultant troubleshoots, debugs, and resolves technical issues, collaborates with customers and internal teams, and may work rotational shifts to cover global time zones. Ahmedabad, India, on-site.
What you’ll do
- Diagnose and resolve CRM product issues
- Analyze root causes and implement fixes
- Collaborate with customers to ensure satisfaction
- Escalate complex problems per SLA
- Participate in rotational shift coverage
What you’ll bring
- 5-8 years technical support experience
- Experience with Salesforce, .Net, Java
- Advanced SQL scripting
- Knowledge of workflows, security setups, sharing rules
- Programming in Visual Basic or C#
- Bachelor's degree in Engineering or equivalent
Skills
Technical SupportSalesforceSQLJavaC#Workflow ManagementRoot Cause AnalysisCustomer Communication