Accounts Payable Analyst

About the role

Xylem Bangalore Office (Karle Town Center) seeks an Accounts Payable Analyst to provide first-line support for global Procure-to-Pay (P2P) queries across Coupa and SAP S/4HANA. Day-to-day work includes managing requisition, purchase order, invoice, and payment tickets within SLA, investigating discrepancies, troubleshooting integration issues, supporting supplier onboarding via the Coupa Supplier Portal, coordinating with Vendor Master Data teams, monitoring KPIs, and collaborating with Procurement, AP, Treasury, and IT to drive continuous improvement and automation. The role is hybrid, requiring three onsite days per week (Tuesday to Thursday) within a two-shift structure (9:00 AM – 6:00 PM IST or 12:00 PM – 9:00 PM IST) to support North America.

What you’ll do

• Provide first-line support for global P2P queries across Coupa and SAP S/4HANA
• Manage and resolve tickets related to requisitions, purchase orders, invoices, and payments within SLA
• Support end-to-end P2P processes to ensure accurate transaction flow between Coupa and SAP
• Investigate and resolve invoice discrepancies, blocked invoices, and payment issues
• Troubleshoot and escalate integration issues between Coupa and SAP systems
• Assist suppliers with onboarding, invoice submission, and queries via the Coupa Supplier Portal
• Coordinate with Vendor Master Data teams to ensure accurate supplier data in systems
• Monitor KPIs (e.g., resolution time, query backlog) and support service delivery reporting

What you’ll bring

• Bachelor’s degree in commerce, Accounting, Finance, or Languages
• 1–4 years’ experience in Accounts Payable
• Hands-on experience with Coupa S2P and SAP S/4HANA
• Excellent communication skills in English
• Fluency in speaking and writing English plus 1–2 other languages
• Experience working in a Global Shared Services Centre
• Prior experience handling a high volume of queries
• High attention to detail, problem-solving ability, and customer-service orientation

Nice to have

Finance and/or Procurement background

Skills

Benefits

Company-arranged transportation from the workplace to home for employees assigned to the Late Shift (12:00 PM – 9:00 PM IST)

Education

Bachelor’s degree in commerce, Accounting, Finance or Languages