About the role

CloudSEK is an India-based cybersecurity product company building AI-driven threat detection and resolution technology. The Technical Account Manager (EMEA) serves as the primary post-sale contact for assigned accounts, blending commercial ownership with hands-on cybersecurity expertise. Day-to-day work includes acting as a trusted advisor to CXOs/CISOs, conducting QBRs/ABRs/EBRs, triaging platform findings, driving product adoption and renewals, and identifying upsell opportunities. This is a travel-intensive role based in Bengaluru, Karnataka, India, requiring at least 60% travel to customer sites.

What you’ll do

Manage and nurture relationships with assigned accounts, ensuring high satisfaction and retention
Be a trusted advisor to clients and develop engagement strategies for key stakeholders (CXOs, CISOs, procurement teams, partners/distributors)
Conduct QBRs, ABRs, and EBRs to assess and enhance customer engagement
Triage platform findings and report threat insights to clients frequently
Provide expert guidance on threat intelligence, data leak prevention, and cybersecurity issues
Drive 100% adoption of CloudSEK's solutions with customer security teams
Identify upsell/cross-sell opportunities and own renewals and expansion in assigned accounts
Gather and analyze customer feedback for product development and collaborate with cross-functional teams

What you’ll bring

3+ years of experience in the cybersecurity industry in a client-facing role such as Account Management, Customer Success, Technical Account Management, or Security Consulting
Proven track record of managing renewals, driving upsell/cross-sell, and owning revenue targets (NRR/retention) for enterprise accounts
Experience engaging with senior stakeholders (CXOs, CISOs) and navigating procurement/partner ecosystems
Working knowledge of cybersecurity concepts including threat intelligence, digital risk protection, data leak prevention, attack surface management, or brand/fraud monitoring
Ability to independently interpret security findings/alerts and translate them into client-facing recommendations
Strong executive communication and presentation skills to run QBRs/ABRs/EBRs with CXO/CISO audiences
Consultative, advisory selling approach balancing customer advocacy with commercial outcomes
Analytical mindset for triaging findings, spotting expansion opportunities, and analyzing customer feedback

Nice to have

Prior exposure to BFSI or other regulated-sector clients is a plus
Relevant certifications (e.g., CEH, Security+, CISM) are a plus but not mandatory
Familiarity with SaaS security platforms and their integration into customer security workflows

Skills

Executive communicationConsultative sellingThreat intelligenceCRM proficiencyStakeholder managementSecurity analysisProduct demosRenewals management

Benefits

Competitive salary
Flexible working hours
Food, unlimited snacks and drinks available while at office
Regular team unwind activities involving games, fun, and music

Education

Bachelor's degree in a relevant field (Computer Science, IT, Cybersecurity, or related)