Ocean Customer Experience Specialist, Inbound Calling

About the role

Maersk Global Service Center (India) provides end‑to‑end logistics support for global ocean shipping customers. The Ocean Customer Experience Specialist handles inbound calls, resolves queries, manages cases and contracts, and escalates complex issues while ensuring smooth customer onboarding and relationship management. Chennai, India, on‑site, 6:30 PM – 3:30 AM shift.

What you’ll do

• Manage customer interactions across channels and ensure timely resolution
• Handle customer cases efficiently with accurate updates
• Support customer onboarding and maintain strong relationships
• Manage contracts and resolve disputes to ensure service quality
• Perform day‑to‑day administrative and operational tasks per defined processes
• Escalate complex or non‑routine issues to senior team members
• Collaborate with internal teams to enhance overall customer experience

What you’ll bring

• Bachelor's degree in any discipline
• 2-6 years international contact center/BPO experience
• Experience with inbound voice calling processes
• Strong verbal and written English communication
• Proficiency in MS Office, especially Excel
• Ability to navigate multiple systems

Skills