About the role

Caterpillar Inc. is hiring an IT Analyst Applications (IT Service Delivery Analyst) for its IT Infrastructure Support - CAT IT Division, based on-site at the Whitefield PSN Office in Bangalore, India. The role blends technical expertise with procurement and contract management, serving as a strategic liaison between internal IT service consumers and third-party providers. Day-to-day work includes managing the full contract lifecycle, facilitating renewal meetings, resolving invoice and payment issues, overseeing the request-to-PO process for ~200 projects annually, and utilizing tools like FR3, Coupa, CMS, and Guided Buy. The position follows a 5-day in-office schedule on the EMEA shift (01:00 PM - 10:00 PM IST).

What you’ll do

Manage the full contract lifecycle—from initial request through purchase order creation, invoice processing, and contract termination.
Facilitate meetings with contract owners to validate upcoming renewals and ensure alignment with business needs.
Develop renewal justifications, document contract changes, and submit for system approvals.
Act as a link between Hosting Services and Procurement/Legal teams for contract, invoice, and payment matters.
Contribute to continuous improvement initiatives to reduce manual work and streamline processes.
Resolve issues related to contracts, invoices, and payments with third-party providers.
Ensure timely receipt and processing of invoices to align with budget forecasts.
Oversee the request-to-PO process for approximately 200 projects annually, ranging from small to multi-million-dollar engagements.

What you’ll bring

Bachelor's degree in Computer Science, Information Technology, or a related field.
2+ years of IT-related experience, including indirect procurement and vendor management.
Effective communication skills with ability to transmit, receive, and interpret ideas and information.
Customer service management knowledge and commitment to excellent service for internal and external customers.
Problem-solving knowledge and ability to apply approaches to diverse organizational and operational situations.
Data gathering and reporting knowledge with ability to practice tools and techniques in a department or division.
Key Performance Indicators knowledge and ability to use strategies and tools for defining and measuring progress toward goals.
Ability to work a 5-day week schedule in the office on the EMEA shift (01:00 PM - 10:00 PM IST).

Nice to have

Strong teamwork, analytical thinking, and customer service orientation.
Experience managing multiple contracts and projects in a fast-paced, global environment.
Familiarity with Caterpillar environments and IT operations is a plus.
Core Application Systems knowledge of major production application systems used for delivery of services.
Application Design, Architecture knowledge with ability to utilize design methodologies, tools, and techniques.
Implementation knowledge of how to run applications for organizations and help end-users perform specific tasks.
Requirements Analysis knowledge of tools, methods, and techniques to elicit, analyze and record business requirements.
System and Technology Integration knowledge of features and facilities of systems to integrate and communicate among applications, databases and technology platforms.

Skills

Contract Lifecycle ManagementVendor ManagementProcurementInvoice ProcessingFR3CoupaCMSGuided Buy

Benefits

Earned and medical leave.
Relocation assistance.
Medical, life and personal accident coverage.
Employee mental wellness assistance program.
Employee investment plan and annual incentive bonus plan.

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field.