Lead Business Analyst - Product

About the role

Prudential Health India (PHI) is building a greenfield health insurance deployment in India, aiming to create bespoke customer journeys. The Lead Business Analyst – Product will manage health & wellness business requirements, develop and validate detailed business requirement documents, lead stakeholder brainstorming, design business process flows, and ensure compliance with regulations. The role requires deep knowledge of health insurance products, operations, and technology systems, and a proven track record of end‑to‑end implementation of insurance systems. The analyst will collaborate across Technology, Product, Operations, Marketing & Analytics teams, facilitate testing, and drive continuous improvement of processes.

What you’ll do

• Manage health & wellness business requirements and implementation in active collaboration with functional representatives.
• Solicit, develop, and validate business requirement documentation, including clear acceptance criteria for user stories.
• Lead brainstorming sessions with key stakeholders to capture comprehensive business requirements and opportunities.
• Develop in-depth understanding of business processes, articulate use‑cases, user‑stories, and requirement documents for applicable platforms and projects.
• Perform process impact analysis across various platforms, holding an end‑to‑end view of user journeys.
• Design Business Process Flows, review with key functional stakeholders, and obtain sign‑off.
• Facilitate discussions, gather feedback, and ensure proposed improvements align with business process objectives.
• Partner functional process owners to support capability vision, strategy & roadmap.
• Document business process flow diagrams, identify pain points, bottlenecks, redundancies, delays, errors, and root causes.
• Ensure current processes comply with relevant regulations and industry standards, including legal, compliance, and data privacy.
• Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate activity sequences.
• Undertake iterations in signed‑off Business Process Flow, when required, to refine and finalize the next version.
• Manage stakeholder expectations based on current book of work and capacity, collaborate with key business stakeholders to understand requirements.
• Ensure acceptance criteria are defined & met; lead testing in collaboration with functional users, including joint preparation & review of test plan, test cases, user acceptance testing.

What you’ll bring

• 10-15 years total experience in health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing; at least 3 years in health insurance.
• End-to-end knowledge of health insurance products, operations processes, and technology systems.
• Ability to convert high-level processes into detailed business requirement documents.
• Proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
• Hands‑on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools.

Skills