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Hiring companyAmazon

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Senior Program Manager , Customer Service Business

Hyderabad,TS,IND Full-time

About the role

Customer Service Business team at Amazon Business drives solutions that make business customers' experience delightful by automating and simplifying complex processes. The Senior Program Manager coordinates cross‑regional projects, delivers program updates to senior leadership, and partners with product, operations, and technical teams to drive high‑impact initiatives. Hyderabad, India, on-site role with occasional travel.

What you’ll do

  • Coordinate Amazon Business projects across global and regional leaders
  • Deliver program updates in written and verbal formats to senior management
  • Partner with product management, operations, and technical teams
  • Analyze raw data to generate insights and drive decisions
  • Influence broad stakeholder groups and ensure team success

What you’ll bring

  • 5+ years program or project management experience
  • Experience using data and metrics to drive improvements
  • Owned program strategy and end‑to‑end delivery
  • Communicated results to senior leadership

Nice to have

  • Lean Six Sigma Certification
  • Strong analytical and data gathering skills
  • Technical fluency to discuss technology concepts

Skills

Program ManagementData AnalysisStakeholder ManagementProcess ImprovementTechnical FluencyLean Six Sigma

Education

Master's degree or MBA

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