Associate Laboratory Project Services Manager

About the role

The Associate Laboratory Project Services Manager at IQVIA manages all laboratory aspects of assigned clinical trial projects for a Customer or specific program, serving as the main point of contact throughout the study lifecycle. Day-to-day responsibilities include facilitating study setup and planning, monitoring study activity and closeout, managing customer relationships, coordinating meetings and training, and ensuring work aligns with SOPs and good practices. This full-time role is based in Bangalore, India, with an evening shift starting at 5pm.

What you’ll do

• Facilitate seamless study set-up including Protocol and Budget review, leading meetings, developing and implementing project plans, and maintaining milestone, risk, issue and action logs
• Partner with Study Setup team to ensure quality database set-up and oversee preparation of protocol-specific documentation
• Prepare and present protocol-specific materials at Kick Off and Investigator meetings
• Monitor Project Management Plan, timelines and deliverables; manage study documentation throughout the lifecycle including filing into eTMF
• Manage study scope changes and budget; monitor quality of study and service-related issues; implement changes as required
• Build and own the Customer relationship; serve as escalation point for study-level issues and coordinate triage of study-specific issues
• Represent the company at Investigator meetings and other internal/external face-to-face meetings; participate in audits and inspections as required
• Provide study training to sites, CRAs and customers; establish regular communication with sites; assist in training of less experienced staff

What you’ll bring

• Bachelor's Degree in Life Sciences and/or related field
• 2+ years of clinical or research industry experience, including 1 year project management/project set up experience
• Strong interpersonal and customer management skills
• Working knowledge of Project Management processes
• Demonstrated computer proficiency with Microsoft Office
• Strong written and verbal communication skills
• Strong organizational skills
• Ability to meet deadlines

Nice to have

• Working knowledge of company laboratory processes and/or central laboratory operations (kits/supplies, logistics, specimen storage, data reporting, site alerts, etc.)
• Experience in successfully leading Phase I-IV clinical trials
• Experience with company systems or equivalent Centralized Laboratory systems
• Working understanding of medical and clinical research terminology
• Excellent command of local language with reasonable English proficiency for certain geographies (e.g., Japan, China)

Skills

Education

Bachelor's Degree Life Sciences and/or related field