Verified today
Senior Director, North America Delivery
About the role
Adobe seeks a Senior Director to lead North America Delivery, driving excellence across the region’s Global Delivery Centre. The role blends strategic vision with hands‑on leadership, overseeing delivery operations, governance, and alignment with business outcomes. Responsibilities include crafting regional delivery strategies, managing key metrics such as revenue, margin, backlog, and customer satisfaction, and engaging executive stakeholders. The leader will build and mentor high‑performing teams, foster a culture of innovation, and collaborate with Sales, Product, and Customer Success to deliver integrated services. With 18+ years of experience in global delivery and consulting, the ideal candidate brings deep expertise in SaaS, cloud platforms, and enterprise software, strong commercial acumen, and proven success in leading large, complex organizations across multiple geographies. International travel is required. Adobe offers a collaborative, inclusive environment where leaders can shape the future of digital experiences.
What you’ll do
- Lead GDC delivery across Americas, ensuring execution and governance
- Develop and implement regional delivery strategies aligned with business growth
- Own delivery metrics: revenue, margin, backlog, customer satisfaction
- Engage key customers and represent delivery in executive workshops
- Build, mentor, and develop high-performing delivery teams
What you’ll bring
- 18+ years in delivery & consulting with global leadership
- Proven track record managing large, complex delivery orgs across geographies
- Deep expertise in SaaS, cloud, digital transformation, enterprise software delivery
- Strong commercial competence in deal structuring, proposals, contract negotiations
- Exceptional communication, customer management, executive presence
- Experience leading teams through transformative change and building new delivery models
- Willingness to travel internationally
Nice to have
- Experience in Americas delivery leadership or direct customer engagement
- Knowledge of Adobe solutions, CRM, web analytics, campaign management, digital marketing tech
- Strong analytical, problem-solving, conflict resolution skills
- Ability to lead in matrixed, multicultural environment