S
Hiring companySOBHA
Verified today
Assistant Manager / Manager, Client Escalation & Resolution
Bengaluru,India Full-time On-site
About the role
Customer Experience team at Sobha Ltd focuses on ensuring seamless client journeys from booking to possession. The Assistant Manager/Manager resolves high‑priority escalations, coordinates with Sales, Legal, Finance and Project teams, and drives process improvements. Bengaluru, on‑site, hybrid model with occasional remote days.
What you’ll do
- Manage and resolve escalated client issues across channels
- Serve as single point of contact for critical escalations
- Coordinate cross‑functional teams for issue resolution
- Analyze escalation trends and produce MIS reports
- Recommend corrective actions and process improvements
What you’ll bring
- 5-10 years customer experience or CRM operations
- Experience in residential real estate developer escalations
- Knowledge of booking-to-possession journey and RERA regulations
- Proficiency in MS Excel, PowerPoint, MIS reporting
- Experience with Salesforce or Dynamics 365
Skills
Customer EscalationStakeholder ManagementCRM SystemsMIS ReportingProcess ImprovementConflict ResolutionRERA ComplianceExcel
Education
Graduate