Q
Hiring companyQualifacts
Verified today
Supervisor, RCMS
Vadodara Full-time
About the role
The Supervisor, RCMS role at Qualifacts oversees the day-to-day operations of the Charges team in Vadodara, ensuring productivity, accuracy, and turnaround time goals are met. The supervisor manages charge entry, claim generation, and work queues, conducts quality audits, prepares operational reports, and serves as the primary operational point of contact for clients. The role also leads customer onboarding, coordinates cross-functional teams, mentors and coaches team members, and drives process improvement initiatives. This is a full-time position based in Vadodara.
What you’ll do
- Supervise the day-to-day activities of the Charges team to ensure productivity, accuracy, and turnaround time (TAT) goals are achieved
- Monitor charge entry, claim generation, and work queues to ensure timely claim submission
- Review operational metrics and implement action plans to improve performance
- Ensure compliance with payer guidelines, client requirements, and organizational SOPs
- Conduct regular quality audits and identify process improvement opportunities
- Prepare and present daily, weekly, and monthly operational reports
- Act as the primary operational point of contact for assigned clients and conduct regular client meetings
- Lead the operational onboarding of new customers and practices, coordinating with internal teams and validating workflows before go-live
What you’ll bring
- Bachelor's degree in Healthcare Administration, Business Administration, Life Sciences, or a related field
- 5–8 years of experience in Medical Billing/Revenue Cycle Management
- Minimum 2 years of supervisory or team lead experience in a Charges or Billing function
- Experience in customer onboarding and client relationship management
- Strong understanding of charge entry, claim creation, payer requirements, and healthcare billing workflows
- Strong customer communication and presentation skills
- Project coordination and implementation experience
- Strong analytical and problem-solving skills
Nice to have
- Experience working with behavioral health or ambulatory care practices is preferred
- Experience with customer onboarding and implementation projects
- Exposure to workflow documentation, SOP creation, and process mapping
- Experience working with behavioral health EHRs such as CareLogic, Credible, InSync, or similar platforms is preferred
- Knowledge of claim edits, payer-specific billing requirements, and denial prevention strategies
Skills
Customer communicationProject coordinationAnalytical problem-solvingTeam leadershipConflict resolutionMedical billing softwareEHR/PM systemsMicrosoft Excel
Education
Bachelor's degree in Healthcare Administration, Business Administration, Life Sciences, or a related field