Junior Manager OM and CS

About the role

Junior Manager- OM&CS at Diageo’s Global Business Operations (GBO) / DBSI Shared Service Centre in Bangalore, India. The role ensures accurate end-to-end Order-to-Cash (OTC) execution—from customer order receipt through final delivery and billing—across multiple global markets, managing 60M+ customer cases and ~400,000 orders annually. Day-to-day work includes processing customer orders, generating invoices and order acknowledgements, coordinating with Market Logistics, Sales, and APAC teams, resolving shipment delays and GRNI issues, and supporting reporting and data needs for the Team Lead and Manager.

What you’ll do

• Accurately process customer orders within the system and ensure timely shipments and deliveries
• Proactively coordinate with customers, Commercial teams, and APAC markets to minimise delays
• Generate accurate customer documentation (invoices, debit/credit notes, order acknowledgements) within agreed timelines to avoid customs penalties
• Act as first point of contact for critical customer issues and resolve queries within agreed service levels
• Support the SNP Planning team to complete the OTC process through to billing and validate orders for Non-UK sites
• Manage shipment delays, associated customer communications, and supporting documentation
• Resolve GRNI issues in partnership with DBSI Intercompany and Billing Controllers
• Support the Team Lead and Manager with reporting and data requirements while maintaining accuracy, confidentiality, and audit compliance

What you’ll bring

• Bachelor's degree
• Finance qualification or equivalent relevant experience
• Fluent English
• Experience in Order Processing, OTC, and Customer Service
• Strong Excel skills
• Approximately 4-8 years of relevant experience
• Proactive mindset with strong ownership and accountability
• Excellent communication skills and stakeholder management

Nice to have

Supply Chain knowledge

Skills

Education

Bachelor's degree.