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Hiring companyHDFC ERGO
Verified today
Deputy Manager, Information Technology
Mumbai, Maharashtra, India Full-time On-site
About the role
IT Operations team at HDFC ERGO manages enterprise helpdesk services and critical investment applications. The Deputy Manager leads daily helpdesk operations, oversees ticket resolution, supports VIP users, and ensures system uptime while mentoring junior engineers. Mumbai, On-site, 3-5 years experience required, relocation assistance available.
What you’ll do
- Lead daily helpdesk operations and ticket management
- Provide advanced technical support to VIP users
- Maintain uptime of investment related applications
- Collaborate with vendors and internal IT teams for issue resolution
- Maintain documentation and knowledge base
- Monitor recurring issues and automate processes
- Mentor junior helpdesk engineers
What you’ll bring
Bachelor's degree or diploma in computer engineering
Nice to have
- 3-5 years helpdesk operations
- Server infrastructure experience
- Network infrastructure experience
- Familiarity with investment applications
- Relevant certifications optional
- Strong problem solving under pressure
Skills
Helpdesk OperationsTicket ManagementServer InfrastructureNetwork InfrastructureVendor ManagementDocumentationAudit Support
Education
Bachelor's