Platform Administrator

About the role

The Platform Administrator role at Fluke serves as a trusted advisor and technical administrator for ServiceChannel customers, ensuring platform configurations are maintained, optimized, and aligned to business requirements. Day-to-day work includes configuring and maintaining ServiceChannel platform settings, managing user access and permissions, implementing customer-requested updates, and serving as the primary point of contact for platform administration requests. The role partners with Customer Success, Product, Support, and Facility Coordinators to evaluate enhancement requests, communicate platform performance and updates, and document configuration changes. This is a full-time remote position based in Bengaluru East, Karnataka, India.

What you’ll do

• Configure and maintain ServiceChannel platform settings based on customer requirements
• Modify and manage user access, permissions, and administrative settings
• Implement customer-requested updates within approved platform modules
• Maintain dashboard settings, workflows, and issue list configurations
• Serve as the primary point of contact for platform administration requests
• Review customer enhancement requests and collaborate with internal stakeholders to evaluate solutions
• Provide customers with updates on enhancement requests and platform initiatives
• Communicate ServiceChannel system performance issues and platform updates to customers and internal stakeholders

What you’ll bring

• 2+ years of experience in SaaS administration, customer support, system administration, facility management technology, or related fields
• Experience managing customer-facing technology solutions
• Strong analytical and troubleshooting skills
• Ability to manage multiple priorities and customer requests simultaneously
• Excellent written and verbal communication skills
• Experience working with cross-functional stakeholders

Skills