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Hiring companySBI Card
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Assistant Manager - WFM Performance Reporting & Analytics
Gurugram, India Full-time On-site
About the role
SBI Card, a leading pure-play credit card issuer in India, is hiring an Assistant Manager for WFM Performance Reporting & Analytics in Gurugram, India. The role owns MIS reporting and report generation for the Customer Services function, focusing on process improvement, automation, and stakeholder communication. Day-to-day work includes generating executive dashboards, managing databases, ensuring SOP documentation, and transitioning reports to automated tools like Tableau and Power BI. The position requires 2-5 years of overall experience with 2-4 years of relevant team handling or domain experience.
What you’ll do
- Take ownership of MIS reporting and report generation
- Identify areas of process improvements & standardization & implement the requisite changes
- Perform Audits process wise Time Motion Studies & validate all performance exceptions
- Ensure Process wise documentation of SOPs for all reports
- Identify and implement opportunities to migrate manual process/exception workflow to Support Central/online portals
- Ensure Database Management at various channels
- Prepare MIS accurately as per defined timelines and circulate to relevant stakeholder by regular review of DL
- Generate Critical reports (which covers financial inputs), Executive Dashboards for Senior Management covering all key business metrics
What you’ll bring
- Graduate in any discipline
- Overall Experience: 2-5 Years
- Relevant Team handling/domain Experience: 2-4 Years
- Proficient with MS Office, MS Access, SQL, SAS & other Analytical Tools
- CS/PRA/WFM knowledge preferred
- Process Orientation
- Detail Orientation
- Stakeholder Management
Skills
MS OfficeMS AccessSQLSASAnalytical ToolsProcess OrientationDetail OrientationStakeholder Management
Benefits
- Robust wellness and wellbeing program to support mental and physical health
- Well curated bouquet of rewards and recognition program
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Comprehensive learning & development framework
- Gender Neutral Policy
Education
Graduate in any discipline