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Hiring companyIDFC FIRST Bank
Verified today
Senior Specialist Process Auditor
Navi Mumbai,Maharashtra,India Full-time On-site
About the role
Customer Experience team at IDFC FIRST Bank ensures regulatory compliance and operational excellence through audits and control testing. The Senior Specialist conducts complaint reviews, regulatory submissions, and risk control testing while collaborating with stakeholders to implement corrective actions. Navi Mumbai, Maharashtra, India, on-site, 40‑hour week.
What you’ll do
- Review complaint documentation per RBI guidelines
- Conduct call checks to verify complaint tagging in CRM
- Prepare and submit regulatory reports to internal and external stakeholders
- Execute control testing and submit reports to Risk team
- Prepare data for internal, statutory, and RBI audits
- Follow up with stakeholders to close audit observations
- Maintain and update the Risk Control Matrix regularly
- Release monthly dashboards on regulatory audits
What you’ll bring
- Graduate in any discipline
- Relevant experience in process audits, regulatory reporting, or customer service operations
- Strong analytical and problem‑solving skills
- Excellent communication and stakeholder management abilities
- Proficiency in preparing reports, dashboards, and presentations
- Ability to manage multiple tasks and meet deadlines
- Customer‑centric mindset with focus on compliance and quality
- Familiarity with regulatory frameworks and audit processes
Skills
AnalyticalProblem solvingStakeholder managementReportingDashboardsRegulatory complianceAudit processesCommunication
Education
Graduate in any discipline