MI
Hiring companyMondelez International
Active listing
OTC Customer Service Lead
Mumbai,India Full-time On-site
About the role
Supply Chain Service Pillar at Mondelez International, driving end‑to‑end Order‑to‑Cash outcomes across all channels. Leads service analytics, governance cadences and digitisation initiatives while acting as the primary SPOC for Modern Trade, Quick Commerce and E‑commerce customers. Based in Mumbai, India, on‑site role with relocation support available.
What you’ll do
- Own and govern service level performance across all channels
- Govern end‑to‑end OTC operations executed by external/shared service teams
- Drive service analytics, dashboards and governance cadences
- Lead digitisation and continuous improvement initiatives in OTC
- Act as Supply Chain SPOC for Modern Trade, Quick Commerce and E‑commerce customers
- Lead a team of direct reports and manage indirect resources
What you’ll bring
- 10+ years in Supply Chain/Customer Operations/Customer Fulfilment
- Strong FMCG exposure preferred
- University Engineering B.S. in Supply Chain
- MBA or M.S. in Supply Chain/Operations
Skills
service governanceanalytics drivenstakeholder managementchange managementprocess digitisationcontinuous improvement