Systems Reliability Engineer 3

About the role

Nutanix's Enterprise Tech Support team in Pune, India, delivers exceptional customer support and ensures service reliability for its virtualization and networking products. The Systems Reliability Engineer III troubleshoots complex technical issues, collaborates with developers to enhance product reliability, and mentors junior staff within a hybrid work model requiring three days in the office weekly.

What you’ll do

• Troubleshoot and resolve complex technical issues to ensure high customer satisfaction
• Collaborate with developers to identify product defects and enhance serviceability
• Analyze customer data to mitigate risks and improve product reliability
• Foster partnerships with technology allies for collaborative issue resolution
• Contribute to and expand internal and external knowledge bases
• Mentor junior team members to foster a collaborative culture
• Gather customer feedback to drive product enhancements
• Provide rotational support coverage during weekdays and off-hours

What you’ll bring

• 7-13 years of experience in Systems Reliability Engineering or similar roles
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi)
• Proficiency in Networking (layer 2/3) and Linux Systems
• Experience with DevOps, Cloud, or Enterprise Storage technologies
• Degree in Engineering or Computer Science preferred

Skills

Benefits

• Hybrid work setup with flexibility for remote work
• No travel required
• Opportunity for growth and continuous learning
• Work-life balance prioritization

Education

Degree in Engineering or Computer Science preferred