Manager, Program Management, Brand Protection Business Operations

About the role

Brand Protection Business Operations (BPBO) team defends Amazon's catalog at scale, protecting brands and customers from counterfeit and infringing content across 21 worldwide stores. As a Manager, Program Management you will own end‑to‑end program delivery, drive ML model HITL strategies, and lead Gen‑AI automation projects while partnering with engineering, science, legal and product teams. Hyderabad, on‑site role with hybrid collaboration as needed.

What you’ll do

• Own daily operations, quality metrics, capacity planning and investigator performance
• Drive false‑positive and contact‑rate reduction through root‑cause analysis
• Lead marketplace expansion initiatives for IPP
• Define and execute HITL feedback loops for ML models
• Partner with Science and Engineering to scale protections via gating and listing controls
• Manage Gen‑AI and automation projects to improve efficiency
• Set program metrics, goals and long‑term strategy for new infringement vectors
• Hire, develop and mentor program managers, overseeing talent reviews and budget

What you’ll bring

• 5+ years cross‑functional project delivery
• 5+ years program or project management
• Experience working with tech and non‑tech teams
• Proven ability to define program requirements using data and metrics
• Experience managing teams
• Gen‑AI fluency and hands‑on automation experience

Skills