Manager - Revenue Operations (Strategy and Transformation)

About the role

Mastercard's Services Business Unit seeks a Manager – Strategy & Transformation within its Revenue Operations organization to evolve the operating model and lead high-impact transformation initiatives across the global business. Day-to-day, the role defines Revenue Operations strategy and target operating model, leads enterprise-wide transformation programs (deal lifecycle, order-to-cash, revenue assurance), optimizes processes through automation and CRM/workflow tools, establishes performance KPIs, and drives change management with cross-functional stakeholders. The position is based in Gurgaon, India.

What you’ll do

• Define and evolve the Revenue Operations strategy and target operating model aligned with business growth priorities
• Identify opportunities to improve sales lifecycle efficiency, revenue realization, and customer experience
• Act as a trusted advisor to RevOps leadership on strategic planning and transformation roadmaps
• Lead and execute enterprise-wide transformation initiatives across deal lifecycle management, order-to-cash, and revenue assurance
• Drive cross-functional programs spanning Sales, Finance, Product, Legal, and Technology
• Ensure disciplined program governance, milestone tracking, risk management, and value realization
• Identify, design, and implement process simplification and automation opportunities across Revenue Operations
• Establish robust performance metrics and KPIs to track operational health and transformation impact across RevOps workstreams

What you’ll bring

• ~6-10 years of experience in Strategy, Transformation, Consulting, or Revenue/Sales Operations
• Proven track record of leading large-scale transformation programs in complex, matrixed organizations
• Strong understanding of end-to-end revenue lifecycle (sales, contracting, order management, billing, revenue assurance)
• Demonstrated ability to influence senior stakeholders and drive cross-functional alignment
• Experience with Business Process Engineering and Digital Transformation
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and executive presentation skills
• Experience in B2B Services / SaaS environments

Skills