Assistant Manager - Information Technology

About the role

Teleperformance, a leading provider of customer experience management, seeks an Assistant Manager – Information Technology to deliver day‑to‑day technical support for hardware and software systems at its TPIN Malad and DIBS Malad Aspee locations. The role involves troubleshooting, fault rectification, problem escalation, and evaluating hardware/software to recommend upgrades. The manager will supervise less experienced professionals, manage short‑term team activities, and drive process improvements. Teleperformance offers a flexible environment with on‑site and work‑at‑home programs, emphasizing employee development and inclusion.

What you’ll do

• Provide day‑to‑day technical support to employees for hardware and software systems.
• Diagnose problems through discussion with users, including troubleshooting, fault rectification, and problem escalation.
• Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
• Supervise work of less experienced professionals and manage short‑term team activities.

What you’ll bring

• Responsible for providing day‑to‑day technical support to employees for a range of hardware and software related systems.
• Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end‑product.
• Positions at this level are expected to significantly improve the day‑to‑day activities/processes.

Skills