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Hiring companyVodafone Store

Verified 6 days ago

Manager Engineers Enterprise

Hyderabad, Andhra Pradesh, India Full-time

About the role

SNOC/ Enterprises Operations (FLDS) at Vodafone Store focuses on enterprise dedicated desk and customer-specific support. The Manager leads incident management, monitors customer desk operations, and ensures SLA compliance while overseeing a team of L2 engineers. Hyderabad, on-site role handling routing and switching platforms such as Juniper, Cisco, HP, Huawei, ZTE, and ECI.

What you’ll do

  • Incident management and monitoring of customer-specific desk
  • Customer service management and SLA oversight
  • Lifecycle monitoring of incidents
  • Coordination with enterprise customers

What you’ll bring

  • BTech degree
  • CCNA certification
  • CCNP certification
  • Hands‑on experience with Juniper routers
  • Hands‑on experience with Cisco routers
  • Experience with HP networking equipment
  • Experience with Huawei networking equipment
  • Experience with ZTE networking equipment

Skills

routingswitchingJuniperCiscoHPHuaweiZTEECI

Education

BTech

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