Lead Data Platform Engineer

About the role

Freshworks Inc. seeks a Lead - Data Platform Engineering to design, develop, and deliver enterprise-scale Master Data Management (MDM) and Data Platform solutions, focusing on Customer 360, data quality, identity resolution, governance, and cloud-native MDM initiatives across enterprise systems. Day-to-day work includes designing MDM architectures, building scalable data models and pipelines, driving data quality and identity resolution frameworks, collaborating with stakeholders, and mentoring junior engineers. The role is based in Chennai, India, and is a full-time position.

What you’ll do

• Design, develop, and implement enterprise-wide MDM and Customer 360 solutions using cloud-native MDM platforms.
• Lead technical architecture discussions and drive high-quality engineering delivery.
• Develop scalable data models, match & merge strategies, survivorship rules, hierarchies, and workflow configurations within MDM platforms.
• Build and optimize data pipelines, integrations, mappings, and workflows across CRM, billing, analytics, and downstream systems.
• Drive data quality initiatives including profiling, cleansing, standardization, enrichment, and duplicate resolution.
• Design and develop identity resolution frameworks using enterprise-grade matching algorithms and governance processes.
• Collaborate with business stakeholders, architects, vendors, and engineering teams to translate business requirements into scalable technical solutions.
• Support Customer 360 and AI-ready data foundations leveraging FERN matching, entity resolution, and governance frameworks.

What you’ll bring

• Bachelor’s degree in engineering, Computer Science, or equivalent practical experience.
• 8+ years of experience in Data Engineering, MDM, or Enterprise Data Platform development.
• Strong expertise in Master Data Management concepts including Customer 360, Match & Merge, Survivorship, Identity Resolution, Hierarchy Management, and Data Governance.
• Hands-on experience with one or more MDM platforms such as Reltio, Informatica MDM, or other enterprise MDM platforms.
• Strong experience in data quality management, profiling, cleansing, standardization, and duplicate detection.
• Expertise in SQL and enterprise data platforms such as Databricks or other modern data warehouses.
• Strong experience with cloud technologies including AWS, GCP, or Azure.
• Experience building scalable ETL/ELT pipelines and enterprise data integrations.

Nice to have

• Hands-on experience in Python, Java, or Scala.
• Experience with AI-driven MDM, FERN matching, or Customer 360 initiatives.
• Experience with enterprise-scale SaaS or subscription-based platforms.
• Exposure to modern data architecture, Lakehouse platforms, and streaming technologies.
• Experience working in Agile and/or Waterfall delivery models.
• Understanding of data governance, stewardship, and operational monitoring frameworks.
• Exposure to Agentic AI and AI-powered customer intelligence platforms.
• Experience with metadata management and enterprise data governance tools.

Skills

Education

Bachelor’s degree in engineering, Computer Science, or equivalent practical experience.