GI
Hiring companyGlobal Industrial/Systemax
Verified today
Specialist, Customer Experience
Mumbai,MH,India Full-time On-site
About the role
Global Industrial Customer Experience team ensures customers receive end‑to‑end support across phone, email and chat. The Specialist resolves order inquiries, provides product information, creates quotes and processes sales orders while collaborating with product managers and partners to improve processes. Based in Mumbai, on‑site work model, with opportunities for suggestive selling and handling billing and shipping issues.
What you’ll bring
- 5+ years experience as sales or customer service representative
- High school diploma or GED
Skills
Customer ServiceOrder ManagementSales SupportProduct KnowledgeQuote CreationUpsellingIssue Resolution