Exchange Online Administrator

About the role

Hitachi Digital Services' IT Support team delivers reliable end-user technology support across the organization, troubleshooting issues, deploying and maintaining end-user devices, managing user access, and ensuring a smooth IT experience throughout the employee lifecycle. Based in New Delhi, India, this full-time, on-site role involves providing Tier 1 and Tier 2 support through in-person, phone, and remote channels while collaborating with network and system administrators.

What you’ll bring

• Hands-on experience providing Tier 1/Tier 2 desktop or end-user support
• Strong troubleshooting experience with Windows desktops/laptops, hardware, software, printers, and peripherals
• Hands-on experience with Active Directory, including user accounts, groups, permissions, password resets, and access management
• Experience with PC imaging, deployment, configuration, and asset management
• Experience supporting employee IT onboarding and offboarding
• Knowledge of Windows patching, antivirus/endpoint security, and basic IT security practices
• Experience using an ITSM/help desk platform such as ServiceNow, Jira Service Management, Remedy, or similar
• Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting

Skills