Junior L2 Support Engineer

About the role

Zensar Technologies is hiring a Junior L2 Support Engineer for its Application Modernization - Advanced Skills - Cloud team in Bangalore, Karnataka, India. The role focuses on maintaining and troubleshooting .NET and MS SQL applications in production, ensuring stability, resolving incidents, and collaborating with development teams. Day-to-day work includes debugging, SQL expertise, ITIL process adherence, ticket management, and shift-based operations with on-call rotations including weekends.

What you’ll do

• Provide L2 support for .NET applications, focusing on incident resolution and debugging
• Ensure system stability and performance in production environments
• Handle incident management, troubleshooting, and root cause analysis
• Debug and fix issues in .NET applications (C#, .NET) and MS SQL
• Monitor application performance and proactively identify issues
• Manage ticket queues and ensure closure within SLAs
• Maintain documentation, logs, and knowledge base entries
• Support change/patch release activities

What you’ll bring

• Good knowledge of C#, .NET, and MS SQL (.NET Framework)
• Experience in stored procedures, query optimization, and troubleshooting
• Hands-on experience with debugging and issue resolution
• Basic knowledge of AWS/Azure
• Familiarity with ITIL processes (incident, problem, and change management)
• Experience with ServiceNow or similar ticketing tools
• Strong communication, client interaction, and teamwork

Nice to have

• Experience with performance monitoring tools
• Basic scripting skills (PowerShell, Bash, etc.)
• Knowledge of release/change management processes

Skills