Senior Manager, Technology Asset Management

About the role

Western Union seeks a Senior Manager, Technology Asset Management to own and drive global Software and Hardware Asset Management (SAM & HAM) programs across Hyderabad, Telangana and Pune, India. As Practice Owner, you will design, implement, and continuously improve end-to-end asset lifecycle strategy, ensuring compliance, cost optimization, and operational efficiency while collaborating with IT, procurement, finance, and vendors. You will lead a team, partner with the Service Management platform team to enable processes in ServiceNow, and provide real-time data and reporting for informed decision-making. This is a hybrid role requiring work from the office a minimum of three days a week.

What you’ll do

• Design, implement, and continuously improve global Software and Hardware Asset Management (SAM & HAM) programs
• Drive end-to-end asset lifecycle management strategy, ensuring compliance, cost optimization, and operational efficiency
• Collaborate with cross-functional teams including IT, procurement, finance, and vendors to establish standardized processes and enforce governance frameworks
• Lead audits, mitigate risks related to licensing and asset utilization, and identify opportunities for process enhancements
• Partner with the Service Management platform team to enable processes in ServiceNow and ensure asset management and CMDB capabilities support ITAM program execution
• Implement a program that controls and optimizes costs across the asset lifecycle, manages risks, ensures governance and compliance, and avoids unbudgeted costs
• Create automated and sustainable software asset management operations, enhance and automate software governance, and reduce manual effort
• Define Critical Success Factors and KPIs for the processes, track practice performance, and communicate outcomes through monthly Management Review meetings

What you’ll bring

• 15+ years of experience implementing and leading IT Asset Management function
• Bachelor’s degree in information technology, Computer Science or related discipline
• Comprehensive understanding of IT Service Management (ITSM) and governance frameworks like ITIL and COBIT
• Strong cross-functional collaboration and stakeholder management skills
• Strong business writing, presentation, and verbal communication skills in English with ability to effectively communicate with peers and executive leadership
• Experience with ServiceNow CMDB and ITOM Visibility, SAM Pro, HAM Pro, IBM License Metric Tool (ILMT), BigFix Inventory
• Effective organizational and time management skills with the ability to work under pressure and adhere to deadlines
• Proven ability to lead process improvements, ensure policy compliance, and influence stakeholder adoption of standardized practices

Nice to have

• Relevant certifications in ITSM, ITIL, or COBIT being advantageous
• Experience operating and governing a managed service environment
• Lean or Six Sigma certification will be your advantage

Skills

Benefits

• Short-term incentives
• Multiple health insurance options, accident and life insurance
• Employees Provident Fund [EPF]
• Gratuity Payment
• Relocation Benefit

Education

bachelor’s degree in information technology, Computer Science or related discipline