Associate, Customer Services, Non-T1 Service

About the role

Customer Services team at SBI Card handles inbound and outbound calls for credit card holders, resolving queries and complaints while ensuring optimal service levels. The role involves meeting daily targets such as AHT, productivity, cross‑sell, retention, first‑call resolution and CSAT, as well as providing real‑time process feedback and maintaining documentation. Based in Chennai, India, this is an on‑site position with a hybrid work model as required.

What you’ll do

• Handle inbound and outbound calls from credit card holders
• Resolve customer service requests, complaints and queries per SLAs
• Achieve daily targets including AHT, productivity, cross‑sell, retention and CSAT
• Provide real‑time inputs and raise red flags on process gaps
• Maintain TAT of resolution across sub‑processes
• Ensure process documentation and compliance adherence

What you’ll bring

Graduate degree

Skills

Benefits

• Wellness and wellbeing program
• Rewards and recognition program
• Inclusive health benefits including medical, accidental and dental coverage
• Comprehensive learning & development framework
• Gender neutral and inclusive workplace policies

Education

Graduate in any discipline