BC
Hiring companyBarclays Capital Securities
Verified today
ER Case Management Specialist
Gurugram, India Full-time On-site
About the role
Employee Relations (ER) Case Management Global Support team provides specialist advice and coaching to People Leaders across the UK on disciplinary, capability and grievance cases. The role manages complex ER case investigations, develops policies, delivers training and reports metrics to drive risk mitigation. Based in Pune and Gurugram, India, working a UK shift (12:30‑9:30 PM) with an on‑site work model.
What you’ll do
- Provide specialist ER case management advice and coaching to UK People Leaders
- Investigate and resolve disciplinary, capability and grievance cases
- Develop, implement and maintain ER policies and procedures
- Create and deliver ER training in coordination with control partners
- Produce ER metrics and share insights with stakeholders
What you’ll bring
- Practical ER case management experience in HR/ER function
- Managing teams of ER specialists
- Advising line managers on complex ER cases
- Stakeholder influencing and communication skills
- Experience in a large blue‑chip organization, preferably UK
Skills
ER case managementStakeholder influencePolicy developmentInvestigation processesTraining deliveryMetrics reportingHR analyticsCommunication
Education
Bachelor’s degree