About the role

Amtech, a Vista Equity Partners portfolio company, seeks a Labels Application Support Associate to support the Label Traxx ERP, Batched scheduling, and Siteline web-to-print platforms for the label and narrow-web converting industry. Based in India, this hands-on technical role involves end-to-end troubleshooting, configuration, reporting, integrations, and customer support across application, database, and system-level issues. Standard hours are 9:30 AM – 6:30 PM IST, with possible early availability during initial training.

What you’ll do

Own support cases end-to-end across Label Traxx, Batched, and Siteline from initial diagnosis through resolution
Troubleshoot complex issues spanning application logic, database records, reporting, integrations, and infrastructure
Analyze application data, customer configurations, and workflow issues to validate system behavior and identify root causes
Modify and execute queries to investigate data-related problems and support Batched configuration and rule troubleshooting
Support Batched scheduling, workflow configuration, and customer implementations; troubleshoot scheduling rules and production planning logic
Support Siteline storefront implementations including order processing, artwork approval workflows, and Label Traxx-to-Siteline integration issues
Troubleshoot Windows servers, services, and application environments; configure and support Label Traxx as a Windows service
Create and maintain troubleshooting guides, KB articles, and SOPs; research prior cases before escalating

What you’ll bring

Print industry experience (label, narrow-web, or converting) is a firm requirement
Strong working knowledge of how print shops operate, estimate, schedule, and fulfill orders
1–3 years in application support, technical help desk, or customer-facing technical support environments
Strong troubleshooting skills across applications, databases, Windows servers, and basic networking
Experience working with logs, diagnostics, and system analysis tools
Ability to debug application logic, workflows, and reporting solutions
Excellent written and verbal English communication skills
Self-directed, research-driven approach to problem-solving

Nice to have

Experience with Label Traxx, Batched, Siteline, or comparable ERP/MIS/scheduling platforms
Crystal Reports or similar reporting tool experience
Data warehouse or BI concepts; Power BI experience a plus
Estimating, costing, or production planning background
JavaScript, API, or integration experience

Skills

Print industryApplication supportDatabase troubleshootingWindows server administrationWorkflow debuggingQuery writingTechnical documentationCustomer support