Associate Care Executive

About the role

The Associate Care Executive will support client care operations in Jaipur, ensuring timely and accurate responses to customer inquiries. Working closely with the care team, the role involves handling phone and email support, documenting interactions in the CRM, and escalating complex issues to senior staff. The position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast‑paced environment. The Associate will contribute to continuous improvement initiatives, help maintain high customer satisfaction scores, and support the organization’s goal of delivering exceptional service. This role offers an opportunity to develop professional skills in customer service, problem solving, and data management while gaining exposure to the company’s care processes and culture.

What you’ll do

• Handle customer inquiries via phone/email
• Document interactions in CRM
• Escalate issues to senior staff

What you’ll bring

• Basic customer service skills
• Strong communication abilities
• Attention to detail

Nice to have

• Experience in call center environment
• Knowledge of CRM systems

Skills