Senior Manager - User Experience

About the role

The Senior Manager - User Experience role sits within Meesho's Fulfilment and Experience (F&E) team in Bangalore, Karnataka, on-site. F&E powers India's most cost-efficient, reliable, and scalable e-commerce network serving 100M+ monthly active users. You will reshape the function touching every Meesho order with full autonomy over team structure, roadmap, and problem-solving, while working at the intersection of scale and zero-to-one building. Day-to-day, you will own order-to-delivery experience, post-order experience (returns/refunds), customer support as a root-cause signal, and the fast delivery network bet, building and coaching a pod of 10–15 builders.

What you’ll do

• Own order-to-delivery experience — speed, reliability, and predictability of the fulfillment promise
• Own post-order experience — returns, refunds, and how fast/painlessly they resolve
• Treat customer support volume as a signal to fix root causes, not just a queue to clear
• Drive the fast delivery network bet — reimagining what 'fast' means for value e-commerce and what infrastructure/network changes get us there
• Build, coach, and scale a pod of 10–15 builders (not just managers)
• Have full autonomy over team structure, roadmap, and how you solve the problem
• Have a seat at the table with senior leadership on one of Meesho's most visible 2-year bets

What you’ll bring

• B.Tech/MBA from a premium institute preferred
• 5–8 years overall experience
• 2+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferred)
• Proven experience leading teams (min. 3 years managerial experience)
• Strong analytical and structured problem-solving skills
• High ownership, strong bias for action, comfortable with ambiguity
• Excellent stakeholder management — work closely with Product, Ops, 3PLs, and Meesho leadership
• Demonstrated founder/past-founder experience, or a track record of shipping 10x/zero-to-one bets in a past role

Skills

Benefits

• Competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill
• MeeCare holistic wellness program covering physical, mental, financial, and social wellness, including extensive medical insurance for employees and their families, telehealth, wellness events, and fi
• Generous leave policies, parental support, retirement benefits, and learning and development assistance
• Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans

Education

B.Tech/MBA from a premium institute preferred